Data Deletion Instructions

1. Data we may hold

When you use the Wolke Systems campaign platform and connect your Meta accounts, we may store:

• Your name, email address and platform account details.
• Facebook and Meta Business account identifiers, and the access tokens Meta issues when you connect them.
• Ad account, campaign, ad set and ad data managed through our platform.
• WhatsApp Business account details, phone numbers, message templates and message history.
• Lead and customer contact details received through your ads or WhatsApp conversations.

Our Privacy Policy explains why we collect this data and how long we keep it.

2. How to request deletion

Option 1: Email us

Send an email to privacy@wolkesystems.in with the subject line "Data Deletion Request". Please include:

• The email address registered on your Wolke Systems platform account.
• Your business name.
• The Facebook or Meta account, or the WhatsApp number, connected to the platform.

Option 2: Remove our app from Facebook

You can remove the Wolke Systems app at any time from your Facebook settings:

1. Open Facebook and go to Settings & privacy → Settings.
2. Open Business integrations (on some accounts this is under Apps and websites).
3. Find Wolke Systems, select it and choose Remove.

When you remove the app, we disconnect your accounts and delete the access tokens we hold within 7 days. To have the rest of your data deleted too, also send us the email in Option 1.

3. What happens next

1. We confirm we have received your request within 48 hours.
2. We verify your identity, so that no one else can delete your account or see your data.
3. We delete your personal data and connected account data within 30 days of verification.
4. We email you when deletion is complete.

Deletion is free. If you are not satisfied with how we handle your request, you can write to our Grievance Officer. If we still can't resolve it, you can complain to the Data Protection Board of India.

4. Data we may need to keep

We may keep limited data where the law requires it, such as billing and tax records under GST and income-tax law, or where we need it to resolve a dispute. We keep that data only for the period the law requires and do not use it for anything else. The retention table in our Privacy Policy lists each period.

If you are a lead or customer of one of our clients, that business controls your data. We will pass your request on to them and act on their instructions.

5. Data held by Meta and WhatsApp

Data stored on WhatsApp's or Meta's own systems, including messages, ad accounts and campaign history held by Meta, is governed by their policies. Deleting your data from Wolke Systems does not delete it from Meta. To delete it there, use the controls in your WhatsApp Business app or your Meta account settings.

6. Contact